COWBOY LAWN CARE TERMS OF SERVICE
For the purposes of these Terms of Service, “Cowboy Lawn Care” shall be referred to as “CLC.”
PLEASE READ THESE TERMS OF SERVICE AND OUR PRIVACY NOTICE BEFORE USING OUR SERVICES OR WEBSITE.
By using our website or initiating any lawn care service (whether on a weekly, bi-weekly, or one-time basis), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
1. Services Provided
CLC offers a variety of lawn care services to maintain the beauty and health of your property. Our subscription services include:
Lawn Check & Prep: A thorough walk-through of the yard including winding up hoses and moving chairs, toys, and other lightweight items to ensure safe and efficient service.
Mowing
Blowing
Trimming
Edging
Watering
Spot Hedge: Focused trimming/hedging of designated areas.
Spot Weed Pull: Targeted removal of weeds in specific areas.
2. Subscription Services
Available for properties based on acreage. Our standard property size categories are: 1/4 ACRE - 3 ACRES
Add-On Services (Within Subscription):
You may add additional services to your subscription plan; such add-on services will be billed at the same interval as your primary lawn care subscription.
3. Additional Services & Landscaping (Quote Required)
CLC also offers additional landscaping and maintenance services outside of our subscription packages. These services require a custom quote and include, but are not limited to:
Mulch/Rock installation
Spring/Fall Clean Up
Leaf Removal
Low Limb Trimming (performed without the use of a ladder)
Junk disposal
Brush removal
Aeration & Over-seeding
These services are provided on a one-time or project basis and are separate from your subscription.
4. Payment Terms
A valid credit card must be kept on file to process payments for lawn care services. All billing is conducted automatically 1 day prior to service. Paper receipts will not be mailed or emailed; however, a charge will appear on your billing statement as "Cowboy Lawn Care" to reflect any transactions.
You agree to keep your credit card or banking information such as expiration dates up to date. If a card fails, CLC may call you to update your card information. To update your credit card information, CLC will send a secure payment link to your email or cell phone. You may also visit www.CowboyLawnCare.com and click on MY ACCOUNT.
AT NO TIME will a representative of Cowboy Lawn Care request your credit card information over the phone or via email. Please do NOT email your private credit card information to CLC or provide credit card numbers over the phone.
Dispute of Charges:
You agree not to dispute any valid charges from CLC. If you dispute valid charges after services have been rendered, you agree to pay any associated costs, fees, and expenses (including administrative and legal fees) incurred by CLC in resolving such disputes, to the fullest extent permitted by law.
5. Preparation for Services
Any hoses, objects, or items in the yard (including but not limited to toys, trash, sticks, and rocks) will not be moved by CLC unless Lawn Check & Prep service is selected. If Lawn Check & Prep is not selected, you are responsible for moving these items prior to service. Otherwise, CLC will work around these items, which may result in areas of the yard not being mowed or treated.
6. Animal Waste Pickup Policy
All animal waste, including but not limited to dog feces, must be removed from the yard before our team arrives. Alternatively, you may opt into the Animal Waste Pickup service based on the size of your yard. If you do not opt into this service and animal waste is not removed prior to service, an automatic equipment clean-up fee of $30 will be charged to the card on file.
7. Safety and Damage Liability
Property Safety:
CLC will edge driveways using an edger and a string trimmer, which can propel debris such as rocks. This may damage vehicle paint or cause window breakage; please ensure that all vehicles are moved to a safe location prior to service.
Animal Safety:
All animals must be secured indoors or in locked cages during service. If animals are left unattended or out in the open and no one is available to manage them, services will not be performed and a full service charge will apply as a trip fee.
8. Equipment Safety
To maintain our equipment in optimal condition and ensure staff safety, you must clear the yard of any potentially damaging objects. If equipment is damaged due to your negligence in clearing the yard, additional charges may be applied to cover repair costs.
9. Weather
In cases where inclement weather prevents the scheduled service, CLC will reschedule the service to the earliest possible date once conditions improve and the ground is sufficiently dry.
10. Scheduling, Service Cancellation, Changes, and Termination
Scheduling
Service Schedule. Cowboy Lawn Care (“we/us”) sets and manages all service schedules for the mowing season. We may adjust dates/times due to routing efficiency, weather, or safety. “Mowing season” means our standard service period for your area (spring–fall), as posted or communicated by us.
Customer Rescheduling
Reschedule Limit. Customers may request to reschedule up to two (2) times per mowing season per property.
Notice Window. Reschedule requests made with less than 24 hours’ notice may be declined and will still count toward the seasonal reschedule limit.
How to Reschedule. Use the phone number, or chat function on www.CowboyLawnCare.com A request is not confirmed until we acknowledge it in writing (text or email).
Skipped Service & Overgrowth Surcharge.
Weekly plans are priced for regular intervals. If a customer elects to skip or delay a visit, the next service may require additional time due to increased grass height, clumping, or debris. In that case, Cowboy Lawn Care will add an Overgrowth Surcharge billed at $25 per additional 15 minutes (capped at $50 per visit), or +50% to +100% for severe overgrowth, at our discretion. Company-initiated skips (weather/routing) are not subject to this surcharge.
Excessive Rescheduling & Termination
Third Request. A third reschedule in the same season exceeds the limit and may be declined at our discretion.
More Than Three. If a customer reschedules more than three (3) times in a season (i.e., four or more), Cowboy Lawn Care reserves the right to cancel the lawn care subscription and terminate the customer relationship.
Company-Initiated Changes
Weather/Safety. Weather delays and safety/operational issues may require us to move your visit. Company-initiated reschedules do not count against your seasonal limit.
Cancellations (Existing Policy)
Primary (month-to-month) Subscriptions. You may cancel your primary lawn care subscription at any time with no hassle.
Yearly Contracts. For yearly customers with a contract, an early termination fee will apply and will be charged automatically to the card on file.
If you wish to upgrade or downgrade your service schedule or add on services, it is in your best interest to communicate with CLC to ensure you receive the correct services. CLC reserves the right to terminate services at any time for any reason.
11. Access to Property
You agree to provide unobstructed access to your property on the scheduled service day, including unlocking gates and clearing access routes.
If we arrive and cannot service due to locked gates, unsecured pets, vehicles, or other access problems, the visit may be marked as a chargeable trip and may count toward the reschedule limit if we must return a second time to complete the service.
12. Communication and Notifications
CLC sends notifications and updates regarding services via text messaging and email. Additionally, if there is a problem with the services, you will receive a text message to the number on file.
13. Complaints and Claims
Any complaints or claims regarding service quality must be submitted within 24 hours after service completion via email at contact@cowboylawncare.com. CLC will review your complaint and, if deemed justified, may provide a remedy such as a redo of the service or a service credit for future use.
14. Disposal
If you request that yard waste, brush, or limbs be hauled off, a disposal fee of $150 will apply unless these materials are left in a designated area on your property. If such materials are properly designated by you, no disposal fee will be charged.
15. Liability Limitation
CLC is not responsible for damage to underground utilities or fixtures that are not clearly marked or identified by you prior to service. You are encouraged to provide clear instructions or maps regarding the location of sprinkler heads, cables, and other underground systems. CLC shall not be liable for property damage caused by acts of God including extreme weather conditions, natural disasters, or other severe environmental factors.
16. Marketing and Social Media
CLC reserves the right to photograph properties before, during, and after services for use in marketing and social media postings. By using our services, you grant CLC an irrevocable, non-exclusive, worldwide license to use these photographs for advertising and promotional purposes without compensation. Personal details such as street addresses, house numbers, and vehicle license plates will be obscured or omitted to protect your privacy.
17. Cowboy Cash Program
Refer a friend who schedules and pays for their first appointment, and upon completion of that service, you will receive a $50 Cowboy Cash credit applied to your account. This credit can be used toward your current lawn care bill or applied to future services if no balance exists. No actual cash will be provided, and unused credits are non-refundable. There is no limit to the amount of Cowboy Cash you can earn.
18. Acknowledgment, Review, and Dispute Resolution
By initiating any lawn care service, you acknowledge that you have read and agree to these Terms of Service. You further agree that lawn care should be easy, and CLC will do everything within its power to provide the best service possible.
If you are dissatisfied with any aspect of our service, you agree to first contact the office at 1-855-937- 4698 or email us at contact@cowboylawncare.com to attempt to resolve your concerns. Additionally, before posting any negative review online or on social media, you agree to meet in person with a representative of CLC to discuss and attempt to remedy the situation.
You also agree not to dispute any valid charges after services have been rendered; if you do, you agree to pay any associated costs (including administrative and legal fees) incurred by CLC in resolving such disputes.
Any disputes, claims, or controversies arising out of or relating to these Terms or the services provided shall be resolved exclusively through binding arbitration in the State of Tennessee in accordance with the rules of the American Arbitration Association. By agreeing to arbitration, you waive your right to a trial by jury or to participate in a class or representative action. This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, and if any provision is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
19. User Eligibility
19. User Eligibility
You must be at least 18 years of age to use our services. By using our website or subscribing to our services, you represent and warrant that you are 18 years or older and agree to abide by these Terms of Service.
20. Changes to Terms of Service
CLC reserves the right, in its sole discretion, to revise, change, or modify these Terms of Service at any time. Material changes will be posted on our website, and your continued use of our services constitutes your acceptance of the revised Terms. We encourage you to review this page periodically for the most current version.
21. Copyright and Trademarks
All content on the CLC website including text, graphics, logos, images, and software is the property of CLC or its licensors and is protected by applicable copyright and trademark laws. No material from our website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without prior written consent from CLC.
22. Governing Law and Indemnification
These Terms of Service and any disputes or claims arising out of or relating to them or the services provided shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflicts of law provisions.
You agree to indemnify, defend, and hold harmless CLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to your use of our services, your breach of these Terms, or your violation of any applicable law.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.