Cowboy Lawn Care
TERMS OF SERVICE
1. Services Provided
Cowboy Lawn Care offers a variety of lawn care services, including Mowing, Blowing, Trimming/Edging, Hedging, Bush Removal, Mulch and Weed Spraying. Our aim is to provide comprehensive care to maintain the beauty and health of your property.
2. Payment Terms
A valid credit card must be kept on file to process payments for lawn care services. All billing and payments are conducted automatically.
Paper receipts will not be mailed or emailed. A charge will appear as "CowboyLawn" on your billing statement to reflect any transactions made for services.
3. Preparation for Services
All hoses, toys, trash, sticks, rocks, and other objects must be cleared from the yard prior to the scheduled lawn care services. Failure to remove these items will result in an automatic additional charge of $35 to move them.
Vehicles and trailers must also be removed from the service area to prevent any obstruction. Failure to comply will lead to the service not being performed, and a full service charge will apply as a trip fee.
4. Animal Waste Pickup Policy
All animal waste, including but not limited to dog feces, must be cleaned from the yard before our team arrives.
OPTIONS:
Animal Waste Pickup Service: You may opt into our animal waste pickup service for an additional $55. Our team will take care of removing the waste before mowing.
Automatic Equipment Clean-Up Fee: If you choose not to opt into the waste pickup service and animal waste is not removed before our team arrives, the $75 equipment clean-up fee will be automatically charged to the card on file. This fee covers the additional time and effort required to clean our equipment before visiting another customer, ensuring we do not transport waste to other properties.
We appreciate your understanding and cooperation in helping us maintain a clean and safe environment for all of our customers.
5. Safety and Damage Liability
Driveways will be edged using an edger and a string trimmer. This can propel debris such as rocks, which might damage vehicle paint or cause window breakage. Please ensure all vehicles are moved to a safe location to prevent any damage.
All animals must be secured indoors or in locked cages during the service. If animals are left unattended and out in the open, and no one is home to manage them, we will not perform the services and will charge the full service fee as a trip fee.
6. Equipment Safety
To maintain our equipment in optimal working condition and to ensure the safety of our staff, customers must clear the yard of any potentially damaging objects. Equipment damaged due to customer negligence to clear the yard may result in additional charges to cover repair costs.
7. Weather and Scheduling
In cases where inclement weather prevents the scheduled service, Cowboy Lawn Care will reschedule the service to the earliest possible date once conditions improve and the ground is sufficiently dry.
8. Service Cancellation and Changes
Customers must provide at least 48 hours' notice for any cancellations or changes to the scheduled service to avoid being charged the full service fee. This allows us to efficiently manage our scheduling and resources.
9. Access to Property
The customer agrees to provide unobstructed access to the property on the scheduled service day. This includes unlocking gates and ensuring that access routes are clear. If access is not provided, services will not be performed, and a full service charge will be applied as a trip fee.
10. Communication and Notifications
Cowboy Lawn Care sends notifications and updates via text messaging and email about services to customers.
11. Complaints and Claims
Any complaints or claims for dissatisfaction with services provided must be made within 24 hours after the completion of the service. Cowboy Lawn Care will assess the complaint and, if justified, provide a remedy which may include a redo of the service or a service credit for future use.
12. Pricing and Fee Changes
Prices for services are subject to change at any time without notice. Cowboy Lawn Care strives to offer competitive pricing and will notify customers of any significant changes where possible.
13. Hedging and Disposal
Hedging services may include a $75 disposal fee if the customer requests hauling off yard waste, brush, and limbs, rather than placing them at the curb for collection by the city. Please click here to view the City of Murfreesboro's Yard Waste, Brush, and Limb Collection guidelines for curbside pickup.
14. Liability Limitation
Cowboy Lawn Care is not responsible for damage to underground utilities or fixtures not clearly marked or made known by the homeowner prior to service commencement. Homeowners are encouraged to provide a map or clear instructions regarding the location of sprinkler heads, cables, and other underground systems.
Cowboy Lawn Care shall not be liable for damages to property caused by acts of God, such as extreme weather conditions, natural disasters, or other severe environmental factors.
15. Chemical Treatment Disclosure
If chemical treatments are part of the lawn care services provided, Cowboy Lawn Care will use products that are environmentally friendly and approved for use by local regulations. Customers will be informed of all treatments applied to their lawns. Customers with chemical sensitivities or preferences for certain products must notify us prior to service commencement.
16. Renewal and Termination
Unless otherwise noted, customer agreements are subject to automatic renewal under the same terms unless the customer or Cowboy Lawn Care provides a notice of non-renewal 30 days before the current service agreement expires.
Cowboy Lawn Care reserves the right to terminate service at any time due to non-payment, repeated cancellations, or safety concerns regarding property conditions or treatment of staff.
17. Marketing and Social Media
Cowboy Lawn Care reserves the right to photograph properties before, during, and after our services are rendered for use in marketing materials and social media postings. By agreeing to our services, the customer grants Cowboy Lawn Care the irrevocable and unrestricted right to use and publish photographs of their property for advertising, promotional, and marketing purposes without compensation. Homeowners' personal information, including street addresses, house numbers, and vehicle license plates, will be obscured or omitted from any marketing materials to ensure privacy. This may include but is not limited to social media platforms, brochures, and website content.
18. Cowboy Cash Program
Refer a friend who schedules and pays for their first appointment. Upon completion of your friend's first service, a $50 Cowboy Cash credit will be placed on your account. This credit can be used towards your current lawn care bill or, if you do not have a balance, it can be applied to future services. Please note, no actual cash will be given, and the credit will remain on your account until you accumulate a bill. No refunds will be given for unused credits. There’s no limit to how much Cowboy Cash you can earn.
19. Acknowledgment and Agreement
By signing this form or agreeing to our services digitally, the customer acknowledges and agrees to adhere to all the terms outlined above.