COWBOY LAWN CARE TERMS OF SERVICE
 For the purposes of these Terms of Service, “Cowboy Lawn Care” shall be referred to as “CLC.”


PLEASE READ THESE TERMS OF SERVICE AND OUR PRIVACY NOTICE BEFORE USING OUR SERVICES OR WEBSITE.

By using our website or initiating any lawn care service (whether on a weekly, bi-weekly, or one-time basis), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

1. Services Provided

CLC offers a variety of lawn care services to maintain the beauty and health of your property. Our subscription services include:


2. Subscription Services – Choose Your Price, Choose Your Plan

We offer three subscription packages—Starter, Standard, and Premium—available for properties based on acreage. Our standard property size categories are:

Add-On Services (Within Subscription):
 You may add additional services to your subscription plan; such add-on services will be billed at the same interval as your primary lawn care subscription.


Service Completion & Cancellation:
 Once your card is charged, services will be completed within 3 days (weather permitting). You may cancel your subscription at any time with no hassle; however, refunds are not provided. If a cancellation occurs after a charge, you will receive one final service.


3. Additional Services & Landscaping (Quote Required)

CLC also offers additional landscaping and maintenance services outside of our subscription packages. These services require a custom quote and include, but are not limited to:

If you are interested in these additional services, please contact CLC for a personalized quote. These services are provided on a one-time or project basis and are separate from your subscription.

4. Payment Terms

A valid credit card must be kept on file to process payments for lawn care services. All billing is conducted automatically 2 days prior to service. Paper receipts will not be mailed or emailed; however, a charge will appear on your billing statement as "Cowboy Lawn Care" to reflect any transactions.
 You agree to keep your credit card or banking information—such as expiration dates—up to date. If a card fails, CLC may call you to update your information over the phone. Please do not email your private credit card information to CLC.

Dispute of Charges:
 You agree not to dispute any valid charges from CLC. If you dispute valid charges after services have been rendered, you agree to pay any associated costs, fees, and expenses (including administrative and legal fees) incurred by CLC in resolving such disputes, to the fullest extent permitted by law.


5. Preparation for Services

Any hoses, objects, or items in the yard (including but not limited to toys, trash, sticks, and rocks) will not be moved by CLC unless the Lawn Check & Prep service is selected. If Lawn Check & Prep is not selected, you are responsible for moving these items prior to service. Otherwise, CLC will work around these items, which may result in areas of the yard not being mowed or treated.


6. Animal Waste Pickup Policy

All animal waste, including but not limited to dog feces, must be removed from the yard before our team arrives. Alternatively, you may opt into the Animal Waste Pickup service based on the size of your yard. If you do not opt into this service and animal waste is not removed prior to service, an automatic equipment clean-up fee of $37 will be charged to the card on file.


7. Safety and Damage Liability

Property Safety:
 CLC will edge driveways using an edger and a string trimmer, which can propel debris such as rocks. This may damage vehicle paint or cause window breakage; please ensure that all vehicles are moved to a safe location prior to service.

Animal Safety:
 All animals must be secured indoors or in locked cages during service. If animals are left unattended or out in the open and no one is available to manage them, services will not be performed and a full service charge will apply as a trip fee.


8. Equipment Safety

To maintain our equipment in optimal condition and ensure staff safety, you must clear the yard of any potentially damaging objects. If equipment is damaged due to your negligence in clearing the yard, additional charges may be applied to cover repair costs.


9. Weather and Scheduling

In cases where inclement weather prevents the scheduled service, CLC will reschedule the service to the earliest possible date once conditions improve and the ground is sufficiently dry.


10. Service Cancellation, Changes, and Termination

You may cancel your subscription at any time with no hassle. However, if you wish to upgrade or downgrade your service schedule or add on services, it is in your best interest to communicate with CLC to ensure you receive the correct services. CLC reserves the right to terminate services at any time for any reason.


11. Access to Property

You agree to provide unobstructed access to your property on the scheduled service day, including unlocking gates and clearing access routes. If access is not provided, services will not be performed and a full service charge will apply as a trip fee.


12. Communication and Notifications

CLC sends notifications and updates regarding services via text messaging and email. Additionally, if there is a problem with the services, you will receive a notice on your door hanger instructing you to contact the corporate office for assistance.


13. Complaints and Claims

Any complaints or claims regarding service quality must be submitted within 24 hours after service completion via email at contact@cowboylawncare.com. CLC will review your complaint and, if deemed justified, may provide a remedy such as a redo of the service or a service credit for future use.


14. Disposal

If you request that yard waste, brush, or limbs be hauled off, a disposal fee of $75 plus an hourly rate of $100 may apply unless these materials are left in a designated area on your property. If such materials are properly designated by you, no disposal fee or hourly rate will be charged.


15. Liability Limitation

CLC is not responsible for damage to underground utilities or fixtures that are not clearly marked or identified by you prior to service. You are encouraged to provide clear instructions or maps regarding the location of sprinkler heads, cables, and other underground systems.
 CLC shall not be liable for property damage caused by acts of God—including extreme weather conditions, natural disasters, or other severe environmental factors.


16. Marketing and Social Media

CLC reserves the right to photograph properties before, during, and after services for use in marketing and social media postings. By using our services, you grant CLC an irrevocable, non-exclusive, worldwide license to use these photographs for advertising and promotional purposes without compensation. Personal details such as street addresses, house numbers, and vehicle license plates will be obscured or omitted to protect your privacy.


17. Cowboy Cash Program

Refer a friend who schedules and pays for their first appointment, and upon completion of that service, you will receive a $50 Cowboy Cash credit applied to your account. This credit can be used toward your current lawn care bill or applied to future services if no balance exists. No actual cash will be provided, and unused credits are non-refundable. There is no limit to the amount of Cowboy Cash you can earn.


18. Acknowledgment, Review, and Dispute Resolution

By initiating any lawn care service—whether weekly, bi-weekly, or one time—you acknowledge that you have read and agree to these Terms of Service. You further agree that lawn care should be easy, and CLC will do everything within its power to provide the best service possible.
 If you are dissatisfied with any aspect of our service, you agree to first contact the corporate office at contact@cowboylawncare.com to attempt to resolve your concerns. Additionally, before posting any negative review online or on social media, you agree to meet in person with a representative of CLC at least twice to discuss and attempt to remedy the situation.
 You also agree not to dispute any valid charges after services have been rendered; if you do, you agree to pay any associated costs (including administrative and legal fees) incurred by CLC in resolving such disputes.
 Any disputes, claims, or controversies arising out of or relating to these Terms or the services provided shall be resolved exclusively through binding arbitration in the State of Tennessee in accordance with the rules of the American Arbitration Association. By agreeing to arbitration, you waive your right to a trial by jury or to participate in a class or representative action. This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, and if any provision is determined to be unenforceable, the remaining provisions shall remain in full force and effect.


19. User Eligibility

You must be at least 18 years of age to use our services. By using our website or subscribing to our services, you represent and warrant that you are 18 years or older and agree to abide by these Terms of Service.


20. Changes to Terms of Service

CLC reserves the right, in its sole discretion, to revise, change, or modify these Terms of Service at any time. Material changes will be posted on our website, and your continued use of our services constitutes your acceptance of the revised Terms. We encourage you to review this page periodically for the most current version.


21. Copyright and Trademarks

All content on the CLC website—including text, graphics, logos, images, and software—is the property of CLC or its licensors and is protected by applicable copyright and trademark laws. No material from our website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without prior written consent from CLC.


22. Governing Law and Indemnification

These Terms of Service and any disputes or claims arising out of or relating to them or the services provided shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflicts of law provisions.
 You agree to indemnify, defend, and hold harmless CLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to your use of our services, your breach of these Terms, or your violation of any applicable law.


By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.